Tmart Shipping & Delivery Policy

Last Updated: 10/08/2026

Tmart connects customers with local restaurants, grocery stores, retailers, and other participating businesses. Orders are prepared by the selected merchant and delivered to the customer through Tmart delivery services or participating delivery partners.

1. Delivery Areas

Delivery is available only within the areas currently served by Tmart and its participating merchants. Delivery availability may vary depending on the merchant, customer location, operating hours, and delivery capacity.

2. Delivery Time

Estimated delivery times are displayed during the ordering process. Delivery times may vary depending on:

• Merchant preparation time

• Distance between the merchant and delivery address

• Traffic and road conditions

• Weather conditions

• Delivery partner availability

• Order volume and other unforeseen circumstances

Estimated delivery times are not guaranteed.

3. Delivery Fees

Delivery charges may vary depending on the merchant, delivery distance, order value, location, and applicable promotions. Any applicable delivery fee will be displayed before the customer confirms the order.

4. Order Tracking

Where available, customers can track their order and delivery status through the Tmart application.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, contact number, and any relevant delivery instructions.

If incorrect or incomplete information is provided, Tmart or the delivery partner may be unable to complete the delivery. Additional charges or cancellation may apply where permitted.

6. Failed Delivery

If the delivery partner cannot reach the customer at the provided address, the customer may be contacted using the information provided with the order.

If the customer remains unavailable or refuses to accept the order, the order may be treated as a failed delivery and may not be eligible for a refund, depending on the circumstances.

7. Delayed or Cancelled Deliveries

Tmart will make reasonable efforts to deliver orders within the estimated timeframe. However, delays or cancellations may occur due to circumstances outside our reasonable control, including severe weather, traffic, road closures, merchant delays, technical issues, or delivery capacity.

Where an order cannot be fulfilled, customers may be notified and, where applicable, offered a refund or other appropriate resolution.

8. Damaged or Missing Items

If an order arrives damaged, incomplete, or contains missing items, customers should contact Tmart Support as soon as possible after delivery and provide the relevant order details.

Tmart may review the issue with the merchant and/or delivery partner before determining an appropriate resolution.

9. Food and Perishable Products

Food, groceries, and other perishable products should be checked promptly after delivery. Customers should follow any storage or handling instructions provided by the merchant.

Tmart is not responsible for issues caused by improper storage or handling after successful delivery.

10. Contact Tmart

If you have an issue with delivery, a delayed order, missing or damaged items, or any other delivery-related matter, please contact Tmart Support with your order details.

Email: one5support@gmail.com

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